Terms of use
These terms govern the use of Questrove by organisers and by the players they invite. Plain language throughout. If something here is unclear, that is our problem and not yours.
What the service does
Questrove lets an organiser build a treasure hunt, generate printable codes for real objects, invite teams, and run the game live. The game engine, the scoring and the countdowns run on our servers; the phone only displays them.
Accounts
Only organisers have an account. You are responsible for your password and for what happens under your account. Players never create one: they join through a link or a party code, and their identity lasts only as long as the hunt.
What the organiser is responsible for
You choose where to hide objects and who plays. That makes you responsible for having the right to place objects where you place them, for the safety of the route you send people along, and for supervising minors taking part. In practice: the consent of the owner or manager of the site, preferably in writing; whatever the site itself imposes, park opening hours, a nature reserve, a protected site, a hunting season; a walk of the route before the game; and taking objects and labels away afterwards. We have no way of knowing that a hiding place is on private land or at the top of a wall. You do.
What a player agrees to
A player has no account and signs nothing: these terms reach them through the organiser who invites them; the app reminds them of the field rules when they enter the game, and the full text is published on this site. By playing, they agree to stay on paths and inside the marked area, to enter no property without permission, to climb nothing, to cross neither a fence nor a stream, and to damage nothing. The radar reports proximity, never a way through: an object that “warms up” on the far side of a gate is not an invitation to go over it.
Your content stays yours
The riddles, names, images and layouts you create belong to you. We store and display them in order to run the service, and nothing more. Export is available on every plan, including the free one, and it is not a courtesy: content you cannot take away is content you do not own.
What is not allowed
No illegal content, no harassment, no hunt built to send people somewhere dangerous or forbidden, and no attempt to reach another organisation’s data. An account used for any of these can be suspended.
Plans and payment
The free plan is free, with no card required. Paid plans are on sale: a plan applies to a single hunt and is bought from inside that hunt, by card, through our payment provider Stripe. We never see or store your card details. A purchased hunt stays available for one year. Business Pro is quoted to the project, billed yearly, and may be invoiced outside the app. Prices are shown in euros on the pricing page; the tax treatment that applies to them is stated in the publisher’s details. Charging players to play is a commercial use of the service: it requires a Business Pro licence, whatever other plan has been bought.
The 14-day withdrawal right, and how you waive it
As a consumer in the European Union you normally have fourteen days to change your mind about an online purchase. A plan is activated the moment the payment goes through, so the law asks you to waive that right expressly and knowingly before we run the service. That is what the box at checkout is for: it is never ticked for you, the payment button stays disabled until you tick it, and the moment you do is recorded with your purchase. Once activated, the plan is therefore not refundable on the basis of the withdrawal right. That changes nothing about our own failures: a hunt cut short by us is handled under Availability, below.
Availability
This is a young service and we do not promise uninterrupted availability. What we do commit to is that a hunt cut short by our own failure does not consume your monthly launch. The grace rule exists for exactly that, and the server applies it without anyone having to ask.
What we answer for, and what we do not
Questrove is a tool. We are neither the organiser of your event nor present on the ground, and we do not know the places you choose. The radar and geolocation are indicative: they can drift by tens of metres and never say that a spot is reachable or safe. Injury or damage occurring during a game is therefore the organiser’s responsibility, and the organiser holds Questrove harmless against any claim from a player, a landowner or a third party relating to the choice of locations, the running of the game or the supervision of participants. Nothing here limits what the law does not allow to be limited, in particular our liability for our own fault or for personal injury we cause. The service itself is covered under “Availability”.
Insurance
We insure neither your event nor your participants. Check before the game that your liability cover extends to an outdoor activity with members of the public, and for professional use, that your policy covers the activity you are selling. Associations, schools and local authorities usually have activity cover; a private individual does not always.
Ending it
You can delete your account at any time from the organiser workspace. Deletion removes your hunts, your players and their data. It is immediate and it is not reversible, which is why it asks for your password even when you are already signed in.
Applicable law
Le présent contrat est régi par le droit français. À défaut de résolution amiable, les tribunaux compétents sont ceux du ressort du siège de l’éditeur. En qualité de consommateur, vous conservez le droit de saisir la juridiction de votre lieu de domicile.
Last updated: October 18, 2026